Frequently asked questions
The useful details, in one place.
If you cannot find what you need here, call or email Rachel and she can talk through your situation.
01Where do you provide services?
Enlightened Buzz serves the Gold Coast / Brisbane region in Queensland, Australia. Share your suburb or location when you enquire so Rachel can confirm whether the service and timing fit.
02What are your rates and booking fees?
Babysitting is $35/hr plus a booking fee. Nanny care is $35–$40/hr. Overnight care is $280 from 7pm–7am, with extra hours charged separately. Cleaning/general clean-ups are $45–$50/hr; laundry/ironing is $40–$45/hr; meal preparation is $40–$45/hr; and organising/house management is $50/hr. [Booking fee/deposit placeholder — Rachel to update]
03Is there a minimum booking requirement?
Minimum hours and booking requirements depend on the service and are not confirmed on this page: [Minimum hours placeholder — Rachel to update].
04What is the cancellation policy?
[Cancellation policy placeholder — Rachel to update] Please ask Rachel to confirm the current policy before you rely on a booking.
05Do you match or verify sitters?
Sitter matching, verification, screening, and onboarding are not confirmed as current services. Any scope and availability are subject to Rachel’s confirmation. [Blue Card details placeholder — Rachel to update]
06How does overnight care work?
Overnight care is $280 from 7pm–7am, with extra hours charged separately. Share the children’s ages, routine, dates, and timing when you enquire so Rachel can confirm the request.
07Do you provide wedding and event babysitting?
Wedding and event babysitting is listed as a childcare service. Dates, location, numbers, scope, and availability must be discussed with and confirmed by Rachel.
08Do you provide cleaning and home support?
Yes, the Family Support & Home Services division includes cleaning/general clean-ups, laundry/ironing, meal preparation, and organising/house management at the rates shown on the Rates page. Scope, timing, and availability are confirmed with Rachel.
09What happens after I send an enquiry?
The form sends your details to Rachel’s inbox. Rachel can review the request, discuss availability and scope, and confirm next steps. Submitting an enquiry does not confirm a booking; all bookings, sitter approvals and safety decisions remain subject to Rachel’s confirmation.
10What are the Queensland Blue Card and safety details?
Childcare services require Queensland Blue Card compliance; client forms should be signed before work begins; final Queensland legal sign-off is recommended. [Blue Card details placeholder — Rachel to update] [Insurance details placeholder — Rachel to update]
11How can I pay?
[Payment methods placeholder — Rachel to update] Booking fee or deposit details should also be confirmed with Rachel.
12Do you have insurance?
[Insurance details placeholder — Rachel to update] Please confirm current details directly with Rachel before booking.
13What are the business hours?
[Business hours placeholder — Rachel to update] Please call, text, or email to check availability for your dates.
